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IBM Rational Quality Management ROI calculator: Try it today!
If your QA team is struggling to keep up with the rapid pace of development, you've probably started thinking about ways to automate your testing. IBM Rational's quality...
Sponsored by: IBM
Date: March 2008 |
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10 ways to trim your IT budget
Nobody likes being told to spend less, but the tough reality is that in many organizations, all departments are seeing their budgets cut -- and that includes IT. The ques...
Company: Deb Shinder
Date: February 2008 |
Deb Shinder |
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IT Manager's Hiring Tool Kit
This download gives you the tools and templates you need to win management sign-off on new positions, recruit the right individuals, interview effectively, and hire the b...
Company: TechRepublic Pro
Date: October 2007 |
TechRepublic Pro |
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Successfully execute IT projects by using integrated project plans and standards for measurements
Chapter four of CMMI for Outsourcing: Guidelines for Software, Systems, and IT Acquisition outlines how to execute projects using integrated project plans an...
Company: Addison Wesley Professional
Date: April 2007 |
Addison Wesley Professional |
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Discover the secrets to successfully outsourcing IT services
As of 2004, the worldwide outsourcing market was expected to grow from $161.9 billion in 2002 to just over $235.6 billion in 2007. On track with this general trend,...
Company: IBM Press
Date: March 2007 |
IBM Press |
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TechRepublic's Services Engagement Letter
When contracting for computer services, it's nice to have a basic understanding that goes beyond a simple verbal conversation. You can use this Engagement Letter as the b...
Company: TechRepublic Pro
Date: February 2007 |
TechRepublic Pro |
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How outsourcing is transforming the information technology business
This sample chapter from Outsource: Competing in the Global Productivity Race argues that outsourcing within IT companies will continue over the next decade and di...
Company: Prentice Hall PTR
Date: May 2006 |
Prentice Hall PTR |
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Take the anti-outsourcing pill -- Hybrid your IT career
If want to figure out what outsourcing means to you as an IT professional, then you need to read this edition of The Hot Button.
If you're still trying to fi...
Company: TechRepublic
Date: September 2005 |
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Strategies for managing and controlling outsourced relationships
Learn what's entailed in various outsourcing scenarios, the benefits and risks of each option, and factors that make certain types of arrangements most likely to succeed....
Company: TechRepublic
Date: July 2005 |
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Quality assurance checklist for outsourced projects
You need some level of involvement in an outsourced project to validate that the outsourcer will deliver within your expectations. This checklist will help you monitor th...
Company: TechRepublic
Date: July 2005 |
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Outsourcing: Sorting out the hype, reality, risks and benefits
Here is an audiocast of the Churchill Club's panel on outsourcing, featuring four industry experts.
On June 28th, the ...
Company: TechRepublic
Date: July 2005 |
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Learn critical success factors for optimal help desk organization
This sample chapter, taken from McGraw-Hill's Introduction to Help Desk Concepts and Skills, examines the different ways help desks are organized and structured.
...
Company: McGraw-Hill Professional
Date: June 2005 |
McGraw-Hill Professional |
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Organizing the help desk
Whether you're building a help desk from the ground up or reorganizing an existing shop, the structure you create should be based on your customers' needs, your bu...
Company: HDI
Date: June 2005 |
HDI |
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Quick Guide: Effective Outsourcing
Successful outsourcing requires that IT managers define project requirements appropriately and properly measure services received. This guide examines critical elements t...
Company: TechRepublic Pro
Date: May 2005 |
TechRepublic Pro |
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Outsourcing: The Integrated Service Delivery strategy
The outsourcing of IT services is a complex process that requires careful project planning and oversight. To successfully implement an Integrated Service Delivery strateg...
Company: TechRepublic
Date: January 2005 |
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Sample SLA for outsourced data backups and retrievals
Use this sample service level agreement (SLA) if your organization is entering into a contract with a third-party provider to outsource your data backups. This sample doc...
Company: TechRepublic
Date: April 2004 |
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In-house vs. outsourced help desk costs
Will you save more money outsourcing your help desk or keeping it in-house? Many IT managers struggle with this question when planning a budget as they look for ways to c...
Company: TechRepublic
Date: January 2004 |
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