Business Functions - Downloads

Extending Reach and Ensuring Effectiveness of Leadership Development: The Role of Technology-Based Learning Leadership is an important element of organizational success. So, it is not surprising that many companies look for ways to extend the benefits of leadership development ...

Tags: Leadership, Management, SkillSoft

Sponsored by: SkillSoft
Date: August 2007

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	10 things you should look for in an in-house eDiscovery solution If you work for a mid- to large-size company, you probably are familiar with the problems of eDiscovery. Your enterprise may routinely face five or more litigation matter... Tags: Business Operations, Litigation Company: TechRepublic Date: May 2008
	IT Hiring Kit: Project Manager Updated with all new content! Our IT Hiring Kit for Project Managers will help you interview, evaluate, and select suitable candidates for a project manager p... Tags: Hiring, Human Resources, Productivity, Project Manager, Recruitment & Selection Company: TechRepublic Pro Date: April 2008	TechRepublic Pro
	IT Hiring Kit: SQL Server Database Administrator New version designed especially for SQL Server DBAs! The IT Hiring Kit for SQL Server Database Administrators will help you interview, evaluate, and select ... Tags: Administrator, Data Management, Databases, Enterprise Software, Information Technology Company: TechRepublic Pro Date: April 2008	TechRepublic Pro
	IT Hiring Kit: Oracle Database Administrator New version designed especially for Oracle DBAs! The IT Hiring Kit for Oracle Database Administrators will help you interview, evaluate, and select suitable... Tags: Administrator, Data Management, Database Administrator, Databases, Enterprise Software Company: TechRepublic Pro Date: April 2008	TechRepublic Pro
	Windows laptop specifications checklist For most organizations, regardless of size, laptops are now critical business tools. Unfortunately, many business owners, consultants, and IT departments are too quick to... Tags: Erik Eckel, Hardware, Laptop Computer, Microsoft Windows, Notebooks Company: Erik Eckel Date: February 2008	Erik Eckel
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	10 things you should know about creating an effective RFP The clearer and more comprehensive your RFP is, the greater your chances of getting higher quality responses. Calvin Sun offers 10 tips that will help you put together an... Tags: Calvin Sun, RFP Company: Calvin Sun Date: February 2008	Calvin Sun
	Create and sustain a customer focus within projects Whether the clients you serve are inside or outside your organization, creating and sustaining customer focus is crucial to your success as an IT department. As a proj... Tags: Department, Information Technology, Joe Goss, Leadership, Management Company: Joe Goss Date: January 2008	Joe Goss
	IT Manager's Hiring Tool Kit This download gives you the tools and templates you need to win management sign-off on new positions, recruit the right individuals, interview effectively, and hire the b... Tags: Hiring, Human Resources, Recruitment & Selection, Workforce Management Company: TechRepublic Pro Date: October 2007	TechRepublic Pro
	The Best of TechRepublic 2007 This is a collection of some of the most popular downloads on TechRepublic. With one shot, you can receive over 400 files with popular content from TechRepublic that has ... Tags: TechRepublic Inc. Company: TechRepublic Pro Date: October 2007	TechRepublic Pro
	IT Shop In A Box Not sure if your IT shop has everything you need? This collection will help you get your network up and running, and it includes starter policies, tools to help you hire ... Tags: Human Resources, Information Technology, Management, Strategy, Training Company: TechRepublic Pro Date: October 2007	TechRepublic Pro
	Steer clear of these 10 illegal job interview questions Although HR departments are aware of questions that are illegal to ask prospective employees, some hiring managers aren't so savvy. Many illegal questions are easy to avo... Tags: Hiring, Human Resources, Job, Question, Recruitment & Selection Company: Suzanne Thornberry Date: September 2007	Suzanne Thornberry
	Support Professional's User Administration Tool Kit Support Professional's User Administration Tool Kit collects the account, asset, and policy tools and templates that small and medium businesses require to efficiently ma... Tags: Administration, Productivity, Provisioning, Tool, User Account Company: TechRepublic Pro Date: September 2007	TechRepublic Pro
	IT Professional's Guide to Business and Finance IT Professional's Guide to Business and Finance delivers insightful information and powerful tools for eliminating expensive missteps. From proven advice from in-the-tren... Tags: Finance, IT Professional Company: TechRepublic Pro Date: September 2007	TechRepublic Pro
	10+ questions to help determine how well you're performing as an IT manager External feedback and performance reviews can only go so far in helping you discover your shortcomings, set improvement goals, and build on your strengths. Sometimes, you... Tags: Blog, Blogging, Human Resources, Internet, Performance Company: TechRepublic Date: August 2007
	Best of Artner's Law: Strategies for managing your IT staff Among TechRepublic's longest-running and most popular columns was one written by the late Bob Artner. His Artner's Law installments ran the gamut from his own peev... Tags: Column, Information Technology, Management, Strategy, Team Management Company: TechRepublic Date: August 2007
	10 things you can do to get better customer service We receive bad customer service far too often. What can we do about it? Sometimes, things are out of our control and there's nothing we can do. Other times, however, we m... Tags: Benefits, Product Marketing, Marketing, Internet, Human Resources Company: Calvin Sun Date: August 2007	Calvin Sun
	10 signs that you aren't cut out to be a support tech So you want to be a computer support technician. Or perhaps you are one already, but you can't decide whether you're just having a bad week or you're really not cut out f... Tags: Blog, Blogging, Internet, Tech Company: Becky Roberts Date: August 2007	Becky Roberts
	10 reasons to deploy Microsoft Office SharePoint Server 2007 If you're currently running Windows SharePoint Services (WSS) v2 in your enterprise, you've probably maxed out all the creative ways you can use Content Editor and Page V... Tags: Blog, Blogging, Internet, Microsoft Corp., Microsoft Office Company: Tiffany Songvilay Date: August 2007	Tiffany Songvilay
	10 ways to communicate more effectively with customers and co-workers Communications plays a key role in your career success. When asked to name the top three skills they believe their subordinates need, 70 percent of the readers of CIO... Tags: Blog, Blogging, Calvin Sun, Career, Communication Company: Calvin Sun Date: August 2007	Calvin Sun
	5 reasons customers get grumpy (and one way to deal with them) We've all faced our share of unpleasant, quarrelsome customers. They're a fact of help desk life. But as seasoned tech Jeff Dray observes, it helps to know why tho... Tags: Call Centers, Customer, Help Desk, It Operations Company: Jeff Dray Date: June 2007	Jeff Dray
	10+ things users say (and what they really mean) Just like techs, users sometimes speak a language all their own. You've probably heard users say many of these things on numerous occasions. Well, now it's time to learn ... Tags: Microsoft Windows, Operating Systems, Software Company: Jeff Dray Date: May 2007	Jeff Dray
	A quick-glance guide to the Office 2007 editions Deciding which version of Office 2007 matches your requirements could get a little tricky. You'll have to evaluate eight editions to determine which ones include all the ... Tags: Edition, Microsoft Office, Microsoft Office 2007, Office Suites, Software Company: Deb Shinder Date: May 2007	Deb Shinder
	Top support tech resources: Best of Jeff Dray Jeff Dray has been in the help desk and tech support field for more than 15 years and has shared his experiences and expertise in numerous TechRepublic articles. Here's a... Tags: Call Centers, Help Desk, It Operations, Jeff Dray, Network Company: Jeff Dray Date: May 2007	Jeff Dray
	IT Professional's Guide to Policies and Procedures, Third Edition TechRepublic's popular CD-ROM IT Professional's Guide to Policies and Procedures, Third Ed is now available as part of your TechRepublic Pro membership! Put... Tags: IT Professional, Policy, TechRepublic Inc. Company: TechRepublic Pro Date: May 2007	TechRepublic Pro
	Mini-glossary: Office 2007 terms you should know Even if you don't plan to upgrade to Office 2007 right now, it's still a good idea to brush up on the terminology surrounding the new applications. Most IT pros are acqua... Tags: Microsoft Office, Microsoft Office 2007, Office Suites, Software Company: Deb Shinder Date: May 2007	Deb Shinder
	10 mistakes managers make during job interviews Conducting effective interviews requires a balance of instinct, insight, and some solid preparation. It also helps if you don't make certain blunders, such as monopolizin... Tags: Human Resources, Interview, Job, Recruitment & Selection, Workforce Management Company: BNET Date: April 2007
	10+ things support techs say (and what they really mean) Before joining the help desk elite, unseasoned techs must master the hidden meaning of phrases used during a support call. To assist in this effort, Jeff Dray decoded com... Tags: Call Centers, Help Desk, It Operations Company: Jeff Dray Date: April 2007	Jeff Dray
	10 simple tips for working more efficiently in Microsoft Excel Excel is a highly sophisticated application, and users don't always discover the easiest or smartest way to accomplish various tasks. This list of tips will help them sha... Tags: Microsoft Corp., Microsoft Excel, Microsoft Office, Office Suites, Productivity Company: Susan Harkins Date: April 2007	Susan Harkins
	Top support tech resources: Best of Becky Roberts Longtime TechRepublic contributor Becky Roberts is well acquainted with the ups and downs of the IT industry, having worked in the field for more than 16 years. Her knack... Tags: Management, Strategy Company: Becky Roberts Date: April 2007	Becky Roberts
	Take these simple steps to reduce customer phone frustrations One of the most often-cited complaints from customers involves their experience with business telephone communications. Poorly configured automated systems, flawed voicem... Tags: Phone, Telecom & Utilities Company: Calvin Sun Date: April 2007	Calvin Sun
	10 Windows XP tips and tools to simplify your work Whether you're trying to iron out problems with users' systems or you just want to optimize your own PC, these tips will help you work more efficiently with Windows XP. L... Tags: Microsoft Windows, Microsoft Windows XP, Operating Systems, Productivity, Software Company: Greg Shultz Date: March 2007	Greg Shultz
	Top 10 Windows Vista annoyances If you've been working with Vista for awhile, it's reasonable to assume that you've gotten used to the changes. Anything that still bothers you isn't about adjusting to s... Tags: Microsoft Windows, Microsoft Windows Vista, Microsoft Windows Vista (Longhorn), Operating Systems, Software Company: Diana Huggins Date: March 2007	Diana Huggins
	Remove field codes from Word documents with this handy macro Users sometimes need to clean up a Word document so they can send it to a production system or other publication platform without problematic elements like field codes. T... Tags: Macro, Microsoft Office, Microsoft Word, Office Suites, Software Company: Susan Harkins Date: March 2007	Susan Harkins
	Negative language leads to confusion and a poor image When we express ourselves in a negative way, listeners may misconstrue our message. Even worse, they may come away with the impression that we're being obstructive rather... Tags: Calvin Sun Company: Calvin Sun Date: March 2007	Calvin Sun
	Why your IT department should present a united front If a person in your IT group creates a problem for a customer, it's tempting to distance yourself from the mistake by criticizing the other person's actions. But that cou... Tags: Department, Information Technology, Management, Strategy Company: Calvin Sun Date: March 2007	Calvin Sun
	TechRepublic's Depreciation Calculator Whether you're a small, one-person shop or a large international enterprise, there will likely come a point in time where you will have to deal with the concept of dep... Tags: Depreciation, Taxes, Strategy, Software, Office Suites Company: TechRepublic Pro Date: February 2007	TechRepublic Pro
	IT pros: Avoid becoming a human OS/2 Calvin Sun kicks off his column, Surviving your Custom... Tags: Career, IBM OS/2, Information Technology, Management, Professional Development Company: Calvin Sun Date: February 2007	Calvin Sun
	TechRepublic's Services Engagement Letter When contracting for computer services, it's nice to have a basic understanding that goes beyond a simple verbal conversation. You can use this Engagement Letter as the b... Tags: Computer, Letter, Productivity, TechRepublic Inc. Company: TechRepublic Pro Date: February 2007	TechRepublic Pro
	Don't repeat the business mistakes of history: Learn from the tragicomedy of OS/2 and IBM They say those who fail to learn from the mistakes of history are doomed to repeat them. Take a look through the dark glass of hindsight at some of the most influential m... Tags: Chapter, IBM Corp., IBM OS/2, Operating Systems, Software Company: Apress Date: January 2007	Apress
	Build a knowledge base that streamlines your support operations It's senseless to invest a lot of time working out the solution to a problem without recording your findings for others to use when similar problems occur. Even a homemad... Tags: Knowledge, Knowledge Base, Management, Strategy, Team Company: Jeff Dray Date: December 2006	Jeff Dray

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