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Live Webcast: Closing Deals with Web Conferencing
Savvy sales people understand exactly why it's so important to quickly and efficiently turn prospects into customers. More and more, they're turning to web conferencing ...
Sponsored by: BNET
Date: May 2008 |
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Finding the right way to address mistakes your customers make
When customers call you because they've done something wrong, how do you react? If you hastily resolve the immediate issue without taking a longer view and addressing the...
Company: Calvin Sun
Date: May 2007 |
Calvin Sun |
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10+ things you should know about providing great customer service
Building a strong tech/customer relationship requires some diligence on your part, but the results are worth it. Veteran field tech Jeff Dray offers a list of the practic...
Company: Jeff Dray
Date: November 2006 |
Jeff Dray |
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Prioritize help desk requests with this call-level chart
Both large and small IT shops can benefit from using a call-level plan to improve staff productivity and user satisfaction. To help you create such a plan, we've develope...
Company: TechRepublic
Date: September 2005 |
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Criteria for a service level agreement
An SLA is a give-and-take relationship between IT and users, allowing IT to get an accurate picture of user needs, to establish realistic expectations, and to allocate th...
Company: TechRepublic
Date: March 2005 |
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Cisco CallManager Architecture
This sample chapter, taken from Cisco Press' Cisco CallManager Fundamentals: A Cisco AVVID Solution, examines the architecture of Cisco CallManager—the call routin...
Company: Cisco Press
Date: March 2005 |
Cisco Press |
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The 12 most dangerous species of help desk callers
Support techs are well aware that end users come in all shapes and sizes. Thanks to IT pro Jeff Dray, they now can be classified. Download this list of help desk caller s...
Company: Jeff Dray
Date: September 2001 |
Jeff Dray |
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