Sample SLA: Outsourced help desk
- Topics:
- Help Desk,
- Service Level Management,
- SLA
- Tags:
- Call Centers,
- Help Desk,
- It Operations,
- It service Management,
- Outsource,
- Service Level Management,
- SLA,
- TechRepublic Inc.
- Source:
- TechRepublic
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Overview: Hiring a third party to handle your help desk is becoming a common choice for businesses that are looking for ways to cut costs. If you take the plunge, you'll need a service level agreement that ensures quality is still a priority.
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Format: Other Download | Size: 56KB | Date: May 2004 | Version: 01 | System Requirements: WinZip or another compression utility and Microsoft Word | License: copyright | Downloads: 14958
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