Sample SLA: Outsourced help desk

Topics:: Help Desk,; Service Level Management,; SLA

Tags:: Call Centers,; Help Desk,; It Operations,; It service Management,; Outsource,; Service Level Management,; SLA,; TechRepublic Inc.

Source:: TechRepublic

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Overview: Hiring a third party to handle your help desk is becoming a common choice for businesses that are looking for ways to cut costs. If you take the plunge, you'll need a service level agreement that ensures quality is still a priority.

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